COVID-19 prevention policy and delivery


Update:

As from 4 May 2020- we are now permitted to send winter shoes and clothing. 

We are taking your orders on Dollmeupfashion.com and still accepting all payment methods available on our website.
We are permitted to deliver winter shoes and winter clothing. We will deliver other items on our website, once we have permission to do so. 
  • The items in stock (that we are allowed to ship during level 4) will take 2-7 working days to be delivered.
  • Imported goods may take up to 17 working days to be delivered after the lockdown. Imported goods are our items that state 'preorder' instead of 'add to cart'.
  • Items that were preordered before the lockdown started will be delivered after lockdown. If you purchased an item for an event / occasion that has been cancelled due to lockdown and you no longer want / require the item- we will give you a voucher to purchase something else. Please contact us, if you wish to receive a voucher from us in place of your initial order.
We can still take your calls / Whatsapps and emails during this time. 
  • Call / Whatsapp 084 650 9585
  • Email info@dollmeupfashion.com
Will deliveries be safe after lockdown? 
Doll Me Up Fashion makes use of Fastway couriers as our trusted courier service. Herewith some of the measures that are being implemented by Fastway couriers.

No Contact delivery
When our Couriers arrive at your delivery address, they have been instructed to ring the bell/knock on the door and stand back at a safe distance (2metres). The Courier will place the item at your door and wait for you to answer.
The Courier will present you with a scanner/handheld device to sign on, which will be sanitised before requesting you to sign.
There is also an option for you not to touch the scanner, whereby the courier will leave the parcel in a Safe Place on your instruction. This will require that the courier photograph you and the parcel at the instructed Safe Place.

Hygiene
All Couriers vehicles have had a "Deep clean".
Couriers have been instructed to sanitise all touchpoints in the vehicles frequently.
All Couriers will be carrying sanitisers and wipes to frequently sanitise their hands and scanners.
All couriers and depot staff have been educated in respect of the Coronavirus, the symptoms, how it spreads and prevention.
They have also received training on how to minimise the risk of infection to themselves and our customers.
Couriers have been issued with latex gloves and masks for utilization in the delivery process.
Our Depots
Sanitisers have been made available at all access and entrance points, all individuals entering and or exiting our facilities are required to sanitise their hands.
All depots are undergoing “Deep cleaning”.
Access into and out of our depots has been limited and all visitations are on agreed appointment basis only.

How can you help?
Please remember to wash your hands regularly before and after receiving a delivery or handing over a Pickup.
Please avoid direct contact with the Couriers such as handshakes.
Our country is resilient by nature and by supporting one another we could emerge from this as a Nation more united and strengthened than ever before.